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At La Mer Online, we understand how important security is to you. When you place and order with La Mer Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- AOL 5.0 and higher
- Internet Explorer 5.0 and higher
- Mozilla Firefox 1.0.4 (Windows only)
- Netscape 6.0 (Windows only)
- Safari RSS
Temporarily Out of Stock / Backordered
Items If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-866-850-94000 and we will be happy to assist you.
Pre-sell items are items that are not yet in stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information and in subsequent communications.
Please note: The actual delivery date of your order depends on the shipping method you select.
Unfortunately, we have to limit orders to three (3) pieces of the same product and 14 pieces of the various products per orde*r and a maximum order value of *€ 3000 per customer. In addition, we must limit orders to three (3) orders per customer per day. If you have any questions please contact us at 1-866-850-9400 or Contact Us and we will be happy to assist.
*When the 16.5 oz. Crème de la Mer is included in an order, the total maximum purchase amount of $2,700.00 applies.
Steps for Redeeming an Offer Code:
1. Enter the offer code on the "Payment Information" section of the "Billing" page.
2. Type in any additional required information.
3. Click "Continue Checkout" and the offer will be applied to your order.
When an offer code is accepted, it will be displayed in the "Order Review" page. If an offer code is not accepted, you will receive an error message on the page.
Important Note: One (1) offer code may be used per order.
Credit cards accepted:
- American Express
- Pay Pal
- eGift Cards
- Apple Pay
We're sorry, we do not accept:
- Layaway plan
- Personal Checks
- Money Orders
- Credit cards with billing addresses outside the U.S.
- For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.