Chat with us if you need immediate assistance to:

Know more about the status of an order or return
Modify or cancel an order

Note: Make sure to accept cookies for the live chat to open on the bottom right of your screen


Message us if you have any questions about:

Your delivered order
How to return a product


Call us if you need support with:

Promotional codes
The finalization of an order online
Skincare advice and product recommendations



We process and ship orders within 2 working days, Monday through Friday, except holidays. Orders placed on Saturday and Sunday are processed and shipped the following working day. Standard shipping will process in 2-3 working days. Orders placed after 12pm will be processed on the next day

We are currently unable to accept orders invoiced or shipped outside each country. For Spain, we can not ship orders to Islas Canarias, Islas Baleares, Ceuta y Melilla.

All purchases are subject to a credit check before processing. Only orders for which payment is authorized will be processed and shipped.


Track your most recent orders by visiting the My Orders page in the My Account section or click here. This is the easiest and fastest way to get the most current information regarding your orders.

When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking 'tracking Number' in the tracking column in Order History in My Account.

Please note, the courier may not post tracking information online for up to 24 hours after the order is dispatched.


You will also have the ability to cancel your entire order within 30 minutes of placing order within the order history section of your account or directly from your order confirmation email. NOTE: Expedited orders placed between 2:30PM and 3:00PM EST cannot be canceled by the customer. You must contact customer service to attempt to cancel your order during this time.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot ship to address provided.
  • A duplicate order was placed.
  • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order,please chat with a La Mer Representative, M-F 8am-10pm ET or contact La Mer Online Customer Service at +4314240086 or via email.