M-F 8:00-18:00; Sat: 09:00-12:00




If for any reason you are not happy with your purchase on, you may return the unused portion to us for a refund.

•   To return the unwanted item, please call our Customer Services on +31208088688 or send us an e-mail and we will provide you the return label.

•   Print the label and stick it on the return package.

For reasons of security and speed, we recommend you to send the item(s) you wish to return by post with acknowledgment of receipt.
Requests for refund will be handled promptly and an exchange item (s) will be shipped standard delivery.
The processing time of returns and delivery of an exchange varies from 7 to 10 working days on average from our receipt of your return. Working days: Monday to Friday, excluding public holidays.

You will receive confirmation of the receipt and processing of your return or exchange via email.
Note: Only products purchased on may be refunded or exchanged. For more information on returns, contact us by phone at +31208088688.
Please see general terms and conditions for online product sales.


If the goods you receive are damaged or faulty in any way, or are not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by calling our Customer Service Team on +31208088688 M-F 8:00-18:00; Sat: 09:00-17:00.
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
This policy is only applicable to purchases made online at; we are unable to process returns for purchases made at a La Mer store.
Returns for purchases made online will not be accepted for return or exchange at a La Mer store.
This policy does not affect your statutory rights under law as a consumer, which may also apply.
Please see general terms and conditions for online product sales.