If for any reason you are not satisfied with your purchase at www.lamer.eu, and you wish to cancel it, you have 30 days from receipt of your order to return it. As long as the products are unused and together with the gifts or samples sent in the order (if applicable) to obtain a full refund of the order.

•   If you want to change the product, the total import of the new product must be equal to that of the returned purchase. If it is higher or lower, the change cannot be made, and the product will be credited.

Steps to follow:

•   Complete the return/exchange section on the back of the invoice (sent to you with your original order) and include it in the return package.

•   Make a copy of the entire bill for your records.

• To be able to request the collection with the transport company, contact Customer Service through our email atencionalcliente@lamer.com or by calling 911168457.

Return and exchange requests will be handled as soon as possible once they arrive at our warehouses and a new item will be provided to you via standard shipping (if that is what you requested) or order credit. In this case, you will receive the amount of the order or product in the same payment method that was obtained to make the purchase.

The processing time for the return and sending an exchange range between 7 and 10 business days from the receipt of the item. Business days: Monday through Friday, excluding holidays.

You will receive confirmation of receipt and processing of your return or exchange by email.

Nota: Only products purchased on Lamer.eu.eu can be refunded or exchanged. Currently, returns are sent to the local office with SEUR.

SPAIN:
C/ Nanclares de Oca, 3
28022, Madrid
Spagna

To see more information about returns or changes, contact us by calling 911 168 457.

Read the general terms and conditions regarding the sale of products over the Internet.

Nel caso in cui i prodotti ricevuti siano danneggiati o difettosi in alcun modo oppure non corrispondano al tuo ordine originale, saremo lieti di sostituire gli articoli o di offrirti un rimborso.
Please notify us immediately by calling our Customer Service Team 911 168 457 M-F 9am to 6pm.
Per garantire una risoluzione tempestiva, fornisci il numero d'ordine e conserva la confezione, gli imballi e gli articoli danneggiati ai fini di ispezione da parte del corriere.
La presente politica è valida esclusivamente per gli acquisti effettuati online su lamer.eu; non siamo in grado di elaborare resi di acquisti effettuati presso negozi La Mer.
Gli acquisti effettuati online non possono essere accettati per resi e sostituzioni presso i negozi La Mer.
La presente politica non pregiudica i tuoi diritti di consumatore, anch'essi applicabili.
Consulta i termini e le condizioni generali relativi alle vendite di prodotti online.